AI-supported customer service automation

Customer service is the lifeblood of any company. This is how you recognize really good companies

AI-supported tools can be used to automate customer service processes and sustainably increase customer and employee satisfaction

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We have implemented and integrated tons of tools

We identify, implement and integrate the right tools for automated cross-company reports

AI-supported customer service management for customer-friendly companies

The automation of customer support is particularly relevant for fast-growing companies or with high customer requests and can make a significant contribution to increasing customer and employee satisfaction. The company also benefits from increased efficiency and profitability.

At the same time, high demands are placed on routing accuracy, data protection and the efficiency of automation, whereby the SaaS providers are developing fast, particularly due to the increased use of AI, and with it the opportunities for companies and customer service automation.

We support you with

  • the analysis of existing processes and challenges in customer service
  • the identification of the right tool providers for outstanding customer service
  • Implementation and integration into company processes and your software landscape
  • the continuous automation and optimization of processes
  • the ongoing monitoring and maintenance of customer service processes

Our services

Independent tool consulting

We identify and implement effective SaaS applications to automate customer service processes. This increases efficiency and enables seamless integration into company processes and the existing software landscape.

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Digital process automation

By using low- or no-code tools, we automate routine customer service tasks.

This leads to a focus on complex service cases, which sustainably increases customer and employee satisfaction.

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Centralized data infrastructure

We connect customer service tools with internal systems such as business intelligence.

This enables an even greater degree of automation because a wide range of customer, product and service data can be combined.

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Dashboards and automated reports

Together with our customers, we develop customized dashboards and automated reports. These make it possible to obtain a comprehensive overview of all key company figures in the area of customer service at any time and in real time.

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FAQ

What exactly is customer support automation?

Customer support automation refers to the use of technologies such as artificial intelligence (AI), chatbots, automated response systems and machine learning to process standard customer support queries efficiently and without human intervention. This can reduce processing times, ensure 24/7 support availability and allow customer service staff to focus on more complex queries.

What are the main advantages of automation in customer support?

The main benefits are increased efficiency and productivity, improved customer satisfaction through fast and accurate responses, reduced costs, 24/7 support availability and the ability to gather data and insights to improve the customer experience.

Does automation affect the quality of customer interaction?

When implemented correctly, automation can improve customer interaction by providing quick answers to common questions and giving your staff more time to deal with complicated queries. However, it's important to find a balance to ensure that customers can still receive personalized support when needed.

How personalized are interactions with automated support systems?

Modern automated systems, especially those based on AI, are increasingly able to provide personalized experiences. They can take previous interactions and preferences of the customer into account to provide more relevant and customized responses.

How can Customer Support Automation be seamlessly integrated into existing support structures?

The integration of customer support automation requires careful planning and implementation. It is important to select the right tools that fit with existing systems and processes. It is also important to train staff appropriately and ensure that transitions between automated systems and human agents are seamless and efficient.

How do you ensure compliance with the GDPR when storing data?

Our data is stored exclusively with a German hosting service provider that works in strict compliance with the GDPR. We guarantee maximum data security and data protection to fully meet your compliance requirements.

Get to know us

Let's look into how to automate your customer service. Just get in touch.

Andreas Wawer

Chief Technology Officer

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